FAQ – Bob Seger
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
    Total

     Order Status 

     

    How do I check the
    status of my order?

    It's easy to check the status of your order if you have an online store
    account. Simply visit the website and click "Account" located in the
    site's navigation. Once you have signed in, click "Account" and
    you'll be taken to your account page where you can review your orders, edit
    your profile, change your password, and more.

    Please note: You cannot check the status of an order if you did not
    create a store account when the order was originally submitted.


    Tracking information is available for the following shipping methods:

     

    • Two-day
      express 
    • One-day
      express 
    • Standard
      expedited 
    • International
      rapid (USPS) shipping methods 
    • Standard 



    Your tracking number will be enclosed in the shipping confirmation email you
    receive.


    Expected delivery time for Standard delivery is 7-10 business days and
    international delivery is 2-5 weeks. 

     

    Backorder Information 

    My item(s) is on
    backorder, what does that mean?


    Some items offered through the store may be on backorder. Backordered items are
    not available to ship immediately but are expected to be in stock soon. Most
    backordered items are available in 1 - 4 weeks, however some items take longer.
    Please check the product description on the website for further information.
    Payment for backordered items is not captured until the item ships.  

    Please note: If your order contains both in
    stock items and backordered items your order will not ship until the backordered
    item(s) is available to ship. 

     

    How Do Pre-Orders Work? 

    Pre-Order Information


    A Pre-Order is an order placed for merchandise with a designated future ship
    date. The ship date given at the time of purchase is an estimated ship date and
    is subject to change. You will be charged for your entire order at the time it is
    placed. Your order will not ship until the pre-order item is available to ship.
    Please note, due to the nature of pre-orders, they cannot be canceled or
    modified. When your pre-order ships it uses the shipping method you selected
    upon checkout. You can find your shipping method selection in your order
    confirmation email. 

     

    Shipping Policy 

     

    Domestic Shipping 

    What are the charges
    for shipping inside of the US?


    Shipping costs for US orders vary based on content and the destination. To
    determine available shipping options and costs, please add all desired items to
    your shopping cart and proceed to checkout. You will not be required to enter
    any credit card information until after the shipping method is selected.


    Please note that weight, dimension, and size may affect the total shipping cost
    on some items. A tracking number is available for all U.S. shipments. The
    quoted delivery time for each shipping method is an estimate. 

     

    International Shipping (Including
    Canada) 

     

    What are your international shipping
    charges? 

    Shipping costs for international orders vary based on
    content and the destination country. To calculate your shipping charge, please
    add all desired items to your shopping cart and proceed to checkout. You are
    not required to enter any credit card information until after the shipping
    method is selected.


    Please note that weight, dimension, and size may affect the total shipping cost
    on some items.


    International orders ship via one of the following shipping methods*:

     

    • International
      Standard (8-24 business days) 
    • International
      Expedited (6-14 business days) 



    Please note, a tracking number is only available for International Rapid
    deliveries.


    International Standard orders are tendered to your local post office for final
    delivery. Please contact customs or your local postal service if your order is
    delayed, as it may have been held for inspection or duties/taxes. This is
    applicable to all international shipping methods.


    Due to international shipping laws/restrictions, we are not able to ship
    lighters (other flammable items) and food products internationally.


    We do not accept COD.


    * The delivery time for each shipping method is estimated. 

     

    How do I ship to a U.S. Military
    address? 

    Instructions for using U.S.
    Military Addresses.


    Please check with USPS for the latest guidelines for shipping to domestic or
    overseas U.S. military bases: https://www.usps.com/ship/apo-fpo-dpo.htm


    From the USPS website (3/30/2018)

     

    Addressing Military and Domestic Mail 

    Make sure you include the unit and box numbers, for
    APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering
    foreign mail networks, do not include city or country names in APO/FPO/DPO
    shipping addresses.

    Examples:


    Army/Air Post Office (APO)

    PFC JOHN DOE PSC 3 BOX 4120

    APO AE 09021


    Fleet Post Office (FPO)

    SEAMAN JOSEPH SMITH

    UNIT 100100 BOX 4120

    FPO AP 96691


    Diplomatic Post Office (DPO)

    JOHN ADAMS

    UNIT 8400 BOX 0000

    DPO AE 09498-0048

    Please note: We are not responsible for shipments once they have
    been delivered to the local USPS facility. Tracking information is not
    available for shipments to APO/FPO boxes for security reasons. Shipments
    through the U.S. Military Post Office may have a longer transit time than is
    listed at checkout.


    To get more specific shipping restrictions for a Military Post Office ZIP Code,
    you can:

     

    • Visit
      the Military Postal Service Agency's website 
    • Get
      additional information on diplomatic mail by emailing
      DPO-Answerperson@state.gov 
    • Ask
      your local Post Office 
    • Call
      USPS Customer Service at 1-800-ASK-USPS (1-800-275-8777) 

     

     

    FEES 

     

    International Taxes and Duties 

    How do you calculate
    International taxes, customs fees, or duties?


    If your order is shipping outside of the US, you are likely to be charged
    customs fees (taxes, duties, processing fees, etc.) before delivery can be
    completed. The shipping charges applied to your order do not include customs
    fees. For any issues regarding customs or duty fees, please contact your local
    customs office. These fees cannot be refunded, as they are not charged by us.
    If you refuse to pay the customs fees when your order arrives, the shipment
    will be returned.


    Unfortunately we are unable to estimate customs fees, taxes, duties, etc. The
    delivery of your order could be delayed due to customs processing. If your
    order does not arrive in a reasonable amount of time, you should check with
    your local customs office to see if they are holding the package for payment of
    fees. Also, please be aware that some customs offices will send a separate
    invoice for your customs fees that could arrive several weeks after you receive
    your shipment.

    Please be familiar with the customs charges in your country before you
    order.

    Please note: Due to International shipping laws, we cannot declare
    merchandise as a 'Gift' on customs forms.  

     

     

    Returns and Exchanges 

    How do I return or exchange an item?


     

    Is there a deadline for returning
    something for a refund or exchange? 

    We will accept any unwashed/unworn merchandise items for
    return or exchange within 30 days of delivery(within 45 days of purchase for
    shipments outside of the United States). The return date will be determined by
    the postmark on the returned package.


     

    Where should I send items I am
    returning or exchanging? 

    If you are not using the postage pre-paid return label at
    the bottom of this page, your package should be addressed to: Returns
    Department, 5400 Three Notched Road, Crozet, VA 22932-3105


     

    I want to return or exchange
    something that was a gift, can I do that? 

    We accept returns on orders that were purchased as a gift.
    Please note that a refund or any financial adjustment made on the order will be
    applied to the original form of payment only. If you are not the purchaser, the
    refund will be issued in the form of a Gift Certificate. If you are not the
    original customer, please include their name and zip code to help expedite the
    process.


     

    What is not refundable? 

    The following items or situations are not eligible for a
    refund or exchange: Wearable items that are washed or worn, undergarments, open
    media, downloads, as well as perishable goods.


     

    What form will my refund take? 

    All refunds will be credited to the original payment source.
    Shipping and handling charges are non-refundable except in the case of a
    manufacturer's defect.


     

    Who pays for postage? 

    If you are returning damaged or defective merchandise, we
    will pay the cost of return shipping if you use the postage pre-paid return
    label. International returns cannot use the prepaid label. If you are returning
    an internationally shipped order, please include your shipping receipt. Please
    contact customer service for shipping reimbursement information based on your
    purchase. If we determine at our sole discretion that the merchandise you
    return is not eligible for return or exchange you authorize us to charge your
    original payment source the applicable return shipping charge.


     

    Are there requirements for how my
    return/exchange needs to be shipped back to you? 

    For any returned merchandise valued in excess of $100.00 you
    must send the merchandise using a traceable and insured ship method and include
    your receipt with your return for reimbursement. Please note, we only issue
    reimbursements if the return is due to an error on our part.


     

    What if my
    return is lost in the mail? 

    We do not issue
    refunds for items not received by our returns department and recommend you use
    a traceable ship method to ensure successful delivery.


    Should you need further assistance, please call customer service at 800-767-7160
    (U.S), or e-mail orderhelp@livenationmerchandise.com. Customers outside of the
    U.S.: Please use your region's international access code, followed by the
    number '1' (the country code for the U.S), and the phone number 434-812-4067. So,
    if you're located in the United Kingdom and you need to call our U.S. based
    customer care number you would dial 00-1-434-812-4067; or if from a mobile
    phone, +1-434-812-4067 

     

     

    Service 

     

    How Do I Change or Cancel an Order? 

    Can I make changes to my order?


     

    Please note that we are unable to cancel, change, combine
    shipping or add items to an order once has been submitted.  

     

    Credit Card Decline 

    My credit card was
    declined, can I still place my order?


    Unfortunately we are not provided reasons as to why a credit card payment was
    declined. Please reach out to your credit card provider for clarification and
    further assistance. You are welcome to process your order with a different
    credit card or PayPal. 

    If your question was not answered here please contact us at customerservice@lnmerch.com or 800-767-7160